Gregg Widdowson

Gregg Widdowson

Company: Avaya

Job Title: Customer Experience Solution Sales Leader, UK&I

Gregg Widdowson is the Customer Experience Solution Sales Leader for the UK and Ireland specialising in the area of Digital Customer Engagement strategy and solutions. In this role Gregg is responsible for providing insight into key customer service trends and digital transformation for Avaya’s strategic customers and business partners. Gregg has over 25 years of experience in the IT and Telecoms industry and has held a number of positions within Avaya including UK Enterprise Sales Engineering Manager, Contact Centre Consulting Systems Engineer and EMEA Contact Centre Practice Leader for Avaya Professional Services.

He holds a Bachelor of Science (Honours) from the University of Bristol.

Gregg Widdowson Seminars

  • Digitally Transforming the Customer Experience Thu 17th May 11:00 - 11:30

    Digitally Transforming the Customer Experience

    The next generation tech-savvy customer prefers digital channels in the form of social media, web chat, email, and self-service channels to phone-based conversations. For contact centers, the message is clear:  digitally transform or face extinction. What may not be clear is how to make this transformation.
     
    Join this session to learn the importance of multi-touch customer experiences, how data and analytics reshape customer service outcomes, and how to innovate, optimize and future-proof your customers’ journey.

    Speaker

    Gregg Widdowson

    Gregg WiddowsonMore

    Time / Place

    Thu 17th May 11:00 to 11:30

    Customer Contact & AI

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