UC EXPO 2019 - Gregg Widdowson

Gregg Widdowson

Gregg Widdowson

Company: Avaya

Job Title: Customer Experience Solution Sales Leader, UK&I

Gregg Widdowson is the Customer Experience Solution Sales Leader for the UK and Ireland specialising in the area of Digital Customer Engagement strategy and solutions. In this role Gregg is responsible for providing insight into key customer service trends and digital transformation for Avaya’s strategic customers and business partners. Gregg has over 25 years of experience in the IT and Telecoms industry and has held a number of positions within Avaya including UK Enterprise Sales Engineering Manager, Contact Centre Consulting Systems Engineer and EMEA Contact Centre Practice Leader for Avaya Professional Services.

He holds a Bachelor of Science (Honours) from the University of Bristol.

Gregg Widdowson Seminars

  • Delivering a Truly Exceptional Customer Experience Thu 17th May 11:00 - 11:30

    Delivering a Truly Exceptional Customer Experience

    What does a Truly Exceptional Customer Experience mean?

    Customer experience is often cited as the key enabler of competitive differentiation.

    But what constitutes a truly exceptional customer experience; what differentiates one experience from another; what importance do organisations place on improving the customer experience as part of their digital transformation efforts; why do so many organisations still battle to deliver an exceptional experience; and what do organisations need to do to get it right? These are just some of the questions addressed in new hot-off-the-press research commissioned by Avaya.

    Speaker

    Gregg Widdowson

    Gregg WiddowsonMore

    Time / Place

    Thu 17th May 11:00 to 11:30

    Customer Contact & AI

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