Imago Techmedia Ltd is registered in England and Wales under Company No. 04865455. VAT No. GB 843 8456 01
Registered Office: Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
Business Address: Imago Techmedia, 2C Bedford House, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW, United Kingdom
Imago Techmedia is a subsidiary of Clarion Events Limited
Gregg Widdowson is the Customer Experience Solution Sales Leader for the UK and Ireland specialising in the area of Digital Customer Engagement strategy and solutions. In this role Gregg is responsible for providing insight into key customer service trends and digital transformation for Avaya’s strategic customers and business partners. Gregg has over 25 years of experience in the IT and Telecoms industry and has held a number of positions within Avaya including UK Enterprise Sales Engineering Manager, Contact Centre Consulting Systems Engineer and EMEA Contact Centre Practice Leader for Avaya Professional Services.
He holds a Bachelor of Science (Honours) from the University of Bristol.
Gregg Widdowson Seminars
Digitally Transforming the Customer Experience Thu 17th May 11:00 - 11:30
Digitally Transforming the Customer Experience
The next generation tech-savvy customer prefers digital channels in the form of social media, web chat, email, and self-service channels to phone-based conversations. For contact centers, the message is clear: digitally transform or face extinction. What may not be clear is how to make this transformation.
Join this session to learn the importance of multi-touch customer experiences, how data and analytics reshape customer service outcomes, and how to innovate, optimize and future-proof your customers’ journey.
Time / Place
Thu 17th May 11:00 to 11:30
Customer Contact & AI