UC EXPO 2019 - Jonathan Sharp

Jonathan Sharp

Jonathan Sharp

Company: Britannic Technologies

Job Title: Sales & Marketing Director

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Jonathan Sharp is a communications visionary and established technology business leader with over 20 years’ proven excellence in driving business innovation and transformation. As Sales & Marketing Director at Britannic Technologies, Jonathan puts enthusiasm into technology adoption and delivery, helping businesses to connect with their customers and staff in the most efficient and intuitive ways.

Jonathan encourages technology and business leaders to think bigger and, working closely with key strategic partners and major customers alike, regularly shares ideas and strategies to leverage the many benefits of evolving technologies, applications and business models through customer workshops, seminars and conferences. Throughout his tenure he has introduced a number of technology innovations and led large technology deployments for both public and private sector organisations.

Jonathan Sharp Seminars

  • Finding the Sweet Spot between AI and EI in the Contact Centre Wed 16th May 11:00 - 11:30

    Finding the Sweet Spot between AI and EI in the Contact Centre

    Digital Customer Experience success hinges on the question “How can technology be applied in the contact centre to expedite mundane customer interactions and personalise complex service interactions at the same time?”

    The answer lies somewhere at the intersection of AI and EI, but getting the blend right is a balancing act. Navigating customer service automation and personalisation, Jonathan will discuss how you can develop a contact centre solution that produces consummate experiences for customers and agents alike. Experiences that, when shared, will grow into positive brand stories.


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    Time / Place

    Wed 16th May 11:00 to 11:30

    Customer Contact & AI