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Cloud & UCaaS Theatre
Thu 17th May 13:40 to 14:10
How CIOs can make 2018 the year of outstanding customer service
Every role is customer facing. Delivering brilliant customer service is no longer a job just for the customer service team, but for the technology decision makers too. In this session, we discuss how the CX landscape is changing, and how the modern CIO has the opportunity to get ahead of the competition by embracing the shifts in consumer behaviour.
What you will take away from this session
- How are businesses being held back from delivering outstanding customer service?
- How can Unified Communications break down silos of communication?
- AI - whats all the fuss about?
- How can we measure and evaluate the results, following an implementation?
|Sean Blackmore||View Profile|