UC EXPO 2019 - The Anatomy of Unified Communications


Cloud & UCaaS Theatre

Wed 16th May 14:20 to 14:50

The Anatomy of Unified Communications

Anatomy is the foundation of any medical training. So why is unified communications any different? As the number of services and solutions available continues to explode, a fundamental understanding of the basic components and the many inter-dependencies with other technologies and workstreams within your organization is fundamental to the success of any project or service roll-out.  May suppliers assume a level of knowledge and understanding, or worse, take advantage of the fact that some customers knowledge may be limited.  Drawing upon many years of bitter experience, Dave will break down the complexity and leave you will a simple checklist you can employ to assess the health of your project or service. Irrespective of whether you are a UC newbie or have already learned the hard way, this session will give you takeaways to improve UC project or service.

This session is one of a series delivered by independent consultants through the partnership between UC Expo and the Society of Communications Technology Consultants.

What you will take away from this session

  • The architecture of your overall solution including the basic components, the interdependencies with other IT infrastructure and the optional extras
  • The tools that you will need to monitor and manage your service to meet your users’ expectations
  • The difference between cloud or on-premise deployments
  • The secrets of a successful transition and how to manage your unique risk factors


Photo Speaker Name Profile
Dave Mailer Dave Mailer View Profile