Customer Contact & AI Theatre

Thu 17th May 11:00 to 11:30

Delivering a Truly Exceptional Customer Experience

What does a Truly Exceptional Customer Experience mean?

Customer experience is often cited as the key enabler of competitive differentiation.

But what constitutes a truly exceptional customer experience; what differentiates one experience from another; what importance do organisations place on improving the customer experience as part of their digital transformation efforts; why do so many organisations still battle to deliver an exceptional experience; and what do organisations need to do to get it right? These are just some of the questions addressed in new hot-off-the-press research commissioned by Avaya.

What you will take away from this session

  • Where does CX fit in Digital Transformation initiatives today?
  • What do organizations need to do to get it right?
  • What are the barriers organisations are encountering along the journey
  • See examples of how customers are doing it today


Photo Speaker Name Profile
Gregg Widdowson Gregg Widdowson View Profile