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Customer Contact & AI Theatre
Thu 17th May 11:00 to 11:30
Delivering a Truly Exceptional Customer Experience
What does a Truly Exceptional Customer Experience mean?
Customer experience is often cited as the key enabler of competitive differentiation.
But what constitutes a truly exceptional customer experience; what differentiates one experience from another; what importance do organisations place on improving the customer experience as part of their digital transformation efforts; why do so many organisations still battle to deliver an exceptional experience; and what do organisations need to do to get it right? These are just some of the questions addressed in new hot-off-the-press research commissioned by Avaya.
What you will take away from this session
- Where does CX fit in Digital Transformation initiatives today?
- What do organizations need to do to get it right?
- What are the barriers organisations are encountering along the journey
- See examples of how customers are doing it today
|Gregg Widdowson||View Profile|