UC EXPO 2019 - Giving Machines a Voice


Customer Contact & AI Theatre

Wed 16th May 13:40 to 14:10

Giving Machines a Voice

One of the most exciting aspects of the evolving customer experience landscape is the ability to harness cloud fueled machine-enhanced communications. Like data analytics before it, machine-learning technologies and AI can help to deliver a much higher level of personalization and efficiency to customer transactions and interactions. A recent Mitel survey conducted across six countries and 2,500 IT decision-makers found businesses almost universally see machine-based technologies as a significant value-add in delivering a more personalized customer experience. Discover why giving machines a voice is becoming a central pillar of developing a world-class customer experience for progressive organisations.

What you will take away from this session

  • How cloud enabled technologies are impacting the customer experience?
  • How ‘giving machines a voice’ will become a vital IoT ingredient to manage customer interactions?
  • Discover the single most important factor in delivering awesome customer experience
  • Why machine-based technologies are the significant value-add in personalisation


Photo Speaker Name Profile
Wes Durow Wes Durow View Profile