Customer Contact & AI Theatre

Wed 16th May 11:40 to 12:10

How today’s technology and expectations are transforming customer journeys

Today’s customers expect. New digital technologies have caused a shift in customer expectations, resulting in a new kind of modern buyer. They want relevant interactions – in context, in the format they want on their device of choice, anytime, anywhere. While this change is occurring – fast – businesses are struggling to adapt these new trends and move at the speed of their customers. In this session, we will explore the latest technologies in this rapidly changing landscape, analyse the customer journey and how to improve your processes to elevate the customer experience and secure your bottom line. 


Photo Speaker Name Profile
Erwin-Paul Bouma Erwin-Paul Bouma View Profile