UC EXPO 2019 - Unlock the value of your communications data

Seminar

Customer Contact & AI Theatre

Wed 16th May 14:20 to 14:50

Unlock the value of your communications data

Understand the power of Automatic Speech Recognition, AI and converged data capture in delivering key business & customer insights. Learn how to seamlessly share your customer data with a range of business systems including best of breed CRM & analytics tools ready for analysis and reporting.

What you will take away from this session

  • How to use technology to unlock the value of your voice data
  • Add value to your business by breaking data out of its silos
  • Why you should choose a communication recording solution with an open API strategy
  • How to identify best of breed technologies in the market

Speakers

Photo Speaker Name Profile
Kate Hammett Kate Hammett View Profile
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