Networks, Analytics & Security Theatre

Wed 16th May 12:20 to 12:50

The UCAAS impact on AI and Security – How the end user journey is more important than the technology

With the introduction of more data and asynchronous functionality being adding to UC clients, not only is UCAAS getting more complex, it’s increasing the due diligence needed to ensure the appropriate levels of security. Also with more AI ready tools and UX options being added you not only have to consider if you have the right technology, but will you be able to capitalise on the data being gathered by your user community to enable your AI modules down the road?

What you will take away from this session

  • How to consider end user security and AI enablement during your planning phase of UC
  • How Organisational Change Management and Training Support enables the end user reporting and API availability post deployment
  • What does an ideal roll out look like from an end user understanding and metrics perspective?
  • What data can my AI tools capitalise on post deployment?


Photo Speaker Name Profile
Charlie Doubek Charlie Doubek View Profile