How Artificial Intelligence is Shaping the Future of Contact Centers


Presentation CCX Keynote
CC Customer Contact AI Artificial Intelligence

Customer experience is at the forefront of every CEO's mind and many believe they'll compete on this alone. The contact center plays an enormous role in helping companies shape deeper and more trusting relationships with their customers. By applying artificial Intelligence and analysing all the data that is accumulated from a multitude of systems and departments, companies can create contextual, suggestive, and predictive customer experiences that result in increased loyalty and lifetime value. In this session, Vasili Triant will dispel the myths about AI's role in the contact center. He'll share how AI up levels your agents and helps you suggest and predict what your customers will need next, and how AI puts context around the customer journey across every channel by learning from your customers' past and present interactions. Find out how AI is shaping the future of the contact center and customer experiences.

What you will takeaway from this session:

  • Learn about comprehensive fully integrated collaboration and contact center portfolio
  • Hear how artificial intelligence creates cognitive and collaborative experiences
  • Discover how you can apply cloud innovation at your own pace
  • Find out how to start your simple path to cloud now with Flex pricing and hybrid services

Vice President and General Manager of the Customer Journey Business Unit
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