Changing the customer experience: How can you approach it differently?
2020-05-13T15:30:00 2020-05-13T15:30:00 - 2020-05-13T16:00:00
Presentation Customer Contact Keynote Stage
What you will takeaway from this session:
- How to approach outcomes based investment?
- Augmentation in the contact centre: What does this really mean?
- How can you take a modular approach to improving the way you interact with your customers?
- Case study: Changing the customer experience in retail