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Changing the customer experience: How can you approach it differently?


Presentation Customer Contact Keynote Stage
What you will takeaway from this session:

  • How to approach outcomes based investment?
  • Augmentation in the contact centre: What does this really mean?
  • How can you take a modular approach to improving the way you interact with your customers?
  • Case study: Changing the customer experience in retail

EMEA Flex/CC Sales Leader