Closing Panel Discussion: The changing role of the contact centre: How will you interact with your customers in the future?
2020-10-01T15:05:00 2020-10-01T15:05:00 - 2020-10-01T16:00:00
Panel discussion Main Stage
What you will takeaway from this session:
- How do customers want to interact with you? How could this change?
- From chatbot technology to speech analytics: What will make your customer interactions more intelligent?
- Examining the next 5 years: What will change and how do you need to prepare?