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Closing Panel Discussion: The changing role of the contact centre: How will you interact with your customers in the future?

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Panel discussion Main Stage
What you will takeaway from this session:

  • How do customers want to interact with you? How could this change?
  • From chatbot technology to speech analytics: What will make your customer interactions more intelligent?
  • Examining the next 5 years: What will change and how do you need to prepare?

Speakers
Cloud Technology Partners Lead, Contact Center AI
Google
Contact Centre IT Lead
Bupa
Head of Customer Service
Selfridges