Do You Know the True Cost of Your Communications?

Source: https://www.ringcentral.co.uk/blog/true-cost-communications/
Author: Steve Rafferty
There’s more to calculating the total cost of ownership
(TCO) for communications systems than you might think. Here’s what you need to
know and how unified communications as a service (UCaaS) can drive your
communications TCO down.
Most companies already know that the benefits of moving to
an agile and scalable cloud-based communications system far outweigh the
advantages of a legacy phone service. However, it can be difficult to determine
whether the total cost of ownership for your cloud-based solution can match
your expectations for an on-premises legacy system.
For on-premises solutions, common outlays come in the form
of things you can physically see and touch, like the PBX hardware you purchase.
However, there may also be additional expenses hidden beneath the surface of an
on-premises offering that today’s companies are failing to consider.
The
true costs of an on premise PBX
Businesses nervous about moving to the cloud often suggest
that budget is a major reason for their decision. However, the truth is that
the cost of a PBX system actually goes beyond the initial expense of hardware.
In-depth cost rollup analyses reveal costs like:
·
Upgrades, maintenance, and training for PBX
systems: Expenses from licence fees, installations, network upgrades, and
additional extras can quickly add up to a significant extra expense. What’s
more, as legacy systems add new functionality, they require more highly-trained
support personnel to maintain software and hardware and roll out regular system
upgrades.
·
Telecom costs: Legacy systems require bonded
T1s, PRIs, and other trunk links to connect the PBX in the building to local
telcos.
·
Stand-alone services: Most legacy on-premises
solutions can’t offer a full unified cloud communications solution by
themselves. Costs for these services must come through third-party vendors,
which can add up to substantial extra fees.
·
Connecting locations: Even companies without
multiple locations to support may have a dispersed workforce that they need to
help. Bandwidth-intensive communications between buildings and sites can cause
IT headaches and budgetary problems. What’s more, the presence of a wide
selection of hardware can be an IT management nightmare.
The lack of future-proofing can be a common TCO issue for
companies considering keeping their system on-premises.
UCaaS
could be the answer
Replacing the unpredictable and often expensive on-premises
communications strategy with an all-inclusive solution such as RingCentral
Office® gives companies the advanced and fundamental communications solutions
that they need, combined with the flexibility and scalability required to
evolve in the future. Cloud phone systems:
·
Provide everything you need for communications
and collaboration in one solution: Features include meetings, audio and video
conferencing, text, and team collaboration.
·
Allow for lower multi-site management costs:
Anyone can add or remove phones or numbers in a system.
·
Reduce IT infrastructure and maintenance:
Because RingCentral handles everything in the “as a service” model, operational
expenses are minimised.
·
Eliminate telephony costs: Remove several line
items like switches because UC traffic travels over the internet.
·
Increase worker productivity: Enhanced features
and capabilities mean that workers can get more done, leading to improved
revenue for the company.
·
Reduce up-front and ongoing costs: Phones can
be rented with a pay-as-you-go model, and RingCentral handles all the updates
to your phone system for you.
·
Minimise mobile workforce cost: Supporting a
mobile workforce is easy with the RingCentral mobile app, which turns any
smartphone into a fully featured office phone.
The flexibility, simplicity, and potential of UCaaS mean that it’s the ultimate solution for companies that want to reduce TCO and prepare their businesses for the future.
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To explore more about the true cost of your communications or to meet with RingCentral, why not Register Free here for UC EXPO 2019?
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