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Enabling Effective Remote Working

Enabling Effective Remote Working

Author: Gamma

In today’s digital-first world, businesses are expected to be more agile than ever before. Employees should be equipped to process a constant flow of queries across multiple channels, ensuring that they can deal with customer inquiries quickly and efficiently, no matter their location.

As more and more businesses realise the importance of remote working and begin to adopt this technology, you might be considering how you can enable your team to maintain productivity and achieve a high level of customer service while out of the office.

There are hundreds of tools available which are designed to enhance the way that your business communicates and collaborates, without compromising that all-important great customer experience. But the more systems you use, the more complicated your internal processes become, with employees spending up to 11% of their time navigating different applications in order to do their job.

This can result in a poor experience, with customers waiting a lot longer than anticipated to get the required response or even being delayed to a second interaction before a result is achieved. This is where a Unified Communications solution comes in, bringing together functions such as instant messaging, voice calls, voice and video conferencing, desktop sharing and document sharing. Whether you’re based in an office, at home or even from your local coffee shop, a UC solution enables your employees to immediately respond to a customer, while simultaneously pulling in the relevant colleague to assist in resolving a query in real time and all in one fluid, seamless conversation.

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