XMedius Empowers Teams in Europe with Informal Call Centre Solution

XMedius Empowers Teams in Europe with Informal Call Centre Solution

Powerful XM TeamQ functionality on show at UC EXPO

London, UC EXPO, Booth #B115, May 15, 2019 — XMedius Solutions Inc, a global leader in the field of secure enterprise communications solutions, is presenting its new XM TeamQ™ informal call centre solution in Europe for the first time at UC EXPO, Europe's largest unified communications and collaboration event at the ExCel London. Ideal for teams looking to manage workflows and enhance collaboration, XM TeamQ is now offered as a standalone application or as an add-on to XM Connect (formerly CX-E), the company’s Unified Communications (UC) platform.

Today’s global marketplace sees employees scattered all over the world. Teams such as IT help desk and technical support groups, sales support and service departments, as well as hospital administrators and university staff, find themselves juggling multiple tasks and balancing numerous interactions each day. Often spread over multiple locations, these teams regularly field a high volume of calls while working on various projects. XM TeamQ is an ideal solution for customers who are looking to optimise the routing of incoming calls to teams of knowledge workers that need more functionality than hunt groups offer but don’t require a full-blown contact centre. The application provides these strategic teams with an easy way to manage incoming calls and collaborate effectively without the expense or complexity of a traditional contact centre solution.

“For several years, XM TeamQ has been a popular add-on to our UC platform,” noted Tom Minifie, vice president and general manager of voice solutions at XMedius. “We’re now expanding its potential and making it more easily available for any team. Connecting to virtually any PBX environment, whether on-premises or in the cloud, our vendor-agnostic approach makes XM TeamQ available to teams of knowledge workers in any organisation.”

XM TeamQ enables teams to work smarter by taking charge of their workflow. Through its dashboard, agents have access to view all calls in the queue, prioritise which calls to take first, indicate when they are done, reserve or redirect a call, and more. The application allows agents to be in control even when they are mobile. Calls can be delivered to any device including desk phones, mobile devices and softphones.

XM TeamQ features include:

  • Uniform call distribution (UCD)
  • Automatic call distribution (ACD)
  • Agent desktop control with informative screen pop-ups
  • Supervisor interface to manage teams
  • Call recording
  • Call reports
  • No computer telephony integration (CTI) required to the infrastructure’s telephone system, making it cost-effective and easy to install

XM TeamQ can now be deployed as a standalone application or as an add-on to XM Connect. XM TeamQ supports all major PBXs, TDM or IP – Alcatel-Lucent®, Avaya®, Broadsoft®, Cisco®, Microsoft®, Mitel®, NEC®, Ribbon Communications®, Unify®, and more.

To learn more about XMedius and XM TeamQ, visit the XMedius booth B115 at UCExpo or our website here https://www.xmedius.com/en/solutions/xm-teamq/.

About XMedius

XMedius is a global leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud communications solutions enable businesses to benefit from secure and unified communication, as well as to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. Based in Montreal (Canada), with offices in Seattle (USA) and Paris (France), the company serves businesses, enterprises and service providers through a global team of customer focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services. For more information about XMedius and its solutions, visit www.xmedius.com, and connect on LinkedIn and Twitter.

XMedius UK Media Contact:

Chris Ritchie
Sine Qua Non International Ltd
01491 845420