CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive a wealth of online resources including: •Live Webcasts •White Paper and Featured Column Library •Contact Center and CRM News •Vendor Directory •Calendar of Events from Around the World •Virtual Conferences in Workforce Management, Quality Assurance, Speech Analytics and Multi-Channel Strategies www.crmxchange.com

CRMXchange is a premier website dedicated to providing information in an interactive environment for CRM/Contact Center professionals. The site offers white papers, newsroom, monthly columns, a showcase for products and services for the industry, and free webinars on a variety of CRM and Contact Center issues. http://WWW.CRMXCHANGE.COM.