Inference provides an Intelligent Virtual Agent platform that was designed for telecommunications carriers. It allows them to offer high-margin, value-added services to complement their core offerings with AI-powered, automated self-service via voice, web, SMS and mobile applications.
Inference provides carriers with a unique, business-critical capability - it allows them to easily configure service offerings for resale to key verticals at target price points. In addition, Inference’s easy-to-use studio environment gives them the ability to build and extend applications without the support of a development or PS team. Inference is trusted by leading carriers around the world including AT&T, Telstra, CBTS, Vonage and Nextiva to power self-service solutions for a wide range of target verticals including government, retail, travel, enterprise and SMB.
Inference is also resold by leading UC and Contact Center software providers like Cisco as an automated, self-service and communications extension to their platforms.