Serenova is one of the leading cloud contact centre vendors, a 'challenger' in the Gartner Magic Quadrant, supporting multi-national customers such as Salesforce, Symantec, Uber, Just Eat and Pearson.
We're sharing stand C125 at UC Expo with our leading cloud partner, Unify Communications, experts in supporting clients with the transition to the cloud with UCaaS and CCaaS solutions. Come say hello in the Customer Contact X zone.
Serenova's CxEngage platform is an AWS-based, omni-channel contact centre application, with integrated QM (call and desktop recording, agent evaluations, coaching & eLearning). There's no hardware to deploy or software to download. You can select the customer interaction channels you'd like to add - voice, email, web chat, SMS and Social - and route these interactions to agents via a modern agent desktop that we call Skylight.
CxEngage provides a single view of your customers; shows customer interaction history for all contact channels; and gives you rich MI across all channels for both real time and historic. CxEngage is a next generation CCaaS application, built 'API first' making integration with 3rd party apps straightforward, especially integration with CRMs, such as Salesforce and Zendesk. The application supports PCI compliant credit card payments, speech recognition IVR, Visual IVR and WFM integrations.
CxEngage is easy to scale up and down to suit your traffic peaks (we support named and concurrent license pricing), and easy to deploy to agents anywhere in the world with an internet connection - rolling into other teams, locations or countries is straightforward.