Blair Pleasant
Blair Pleasant
President and Principal Analyst
COMMfusion

Blair Pleasant is President & Principal Analyst of COMMfusion LLC and a co-founder of BCStrategies (formerly UCStrategies). As a communications industry analyst, she provides strategic consulting services and market analysis on business communication applications, technologies, and markets, aimed at helping end-user and vendor clients both strategically and tactically. Her primary areas of focus are Unified Communications and Collaboration, Contact Center, social media, and other business communications technologies. Blair provides clients with a variety of custom consulting services, including market analysis, surveys and research, white papers, product assessment, competitive analysis, strategic development, vendor analysis, marketing and product positioning, partner development, and more.
 
She is a frequent speaker and participant in industry conferences, webinars, podcasts, and other events to help educate customers, solution providers, channel partners, investors, and others about the evolving Unified Communications and Collaboration and Contact Center markets.

My Sessions
2019 The State of UC
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Panel discussion UC Keynote
Session topics
C N CL CC S AI
Key Customer Contact Trends You Need to Understand
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Keynote CCX Keynote
Session topics
N CC
Omnichannel Panel - Your guide to the omnichannnel contact centre
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Panel discussion CCX Keynote
Session topics
N CL CC