I can see what you can’t see
2019-05-15T11:00:00 2019-05-15T11:00:00 - 2019-05-15T11:30:00
Today’s UC and collaboration environments are highly complex, often spread across multiple locations using multi-vendor technology.
During this seminar, Martin will address the challenges of ensuring a reliable and healthy unified communications and collaboration environment under increasing complexity. Exploring how you can maximise a positive user experience for your customers and stakeholders - from inside out to outside in - from a single view.
- How to troubleshoot and manage a multi-tenant and multi-vendor UC and collaboration environment
- How to measure and manage user experience from one platform to another.
- What to look for when operating and troubleshooting your multi-vendor, multi-tenant UC and collaboration environment.
- Insights on managing your communications ecosystems to make sure your business and your customers have the best experience possible.
- How to reduce MTTR (Meantime to repair) on an occurring incident.
- How proactive testing can prevent incidents.
- How SLA testing before rolling out a cloud based UC and collaboration environment can increase positive user experience.