2019-05-15T15:40:00 2019-05-15T15:40:00 - 2019-05-15T16:10:00
Is your organisation going through change? All we hear about these days is getting technology to do the work - AI, Big Data, all of those brilliant things that in the future are going to help with channel shift and personalisation. In the new world, every touch point a customer has with an organisation, across whatever channel, is an opportunity to add value and to do good for the customer. So, we need to be wary of leaving behind the people element.
Best-in-class companies are those that who recognise that spending time and effort on customer conversations, combined with the right skills and mindsets, drives value.
There has never been so much change, but the good news is that it’s in our evolutionary DNA to change. Join Sally Earnshaw, MD of Blue Sky, as she shares her insight and stories around people change that drives better business outcomes, gleaned from years of working with organisations leading the way (and those aspiring to get there ).