How Digital Transformation Reduces Costs & Improves Customer Experience


Presentation Contact Centre Technologies
CC Customer Contact

With digital transformation happening all around, it’s never been more important to ensure that your customer experience is seamless, throughout the customer journey.

Learn how your business can unlock the power of Conversational Artificial Intelligence (AI), Robotic Process Automation (RPA) and ‘Smart Inboxes’. With these technologies you’re able to create unified experiences across all the communication channels your business uses to talk to your customers. Whether that’s voice, email, or social media.

Reduce your costs whilst unifying and improving the experience of your customers. Jonathan will talk you through how you can make these technologies work in your industry. 

What you will takeaway from this session:

  • Seamlessly integrate your communications with your CRM
  • Innovative technology that improves the customer/agent experience and employee collaboration
  • Leverage your customer analytics to improve experience through segmentation and personalisation
  • Reduce the cost to serve while improving the experience
  • Work closely with a change management expert for successful delivery

Sales & Marketing Director
Britannic Technologies
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