The future of Contact Centers using AI

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Keynote CCX Keynote
CC Customer Contact AI Artificial Intelligence

This session will explore the latest AI advances in Contact Centers that are driving significant customer & business benefits, as well as what the future holds.

With AI and technologies like Google Cloud, you no longer have to make a trade-off between providing a customer experience and operational efficiency. Come hear about real-world examples of companies using these solutions and the value it provides.

    What you will takeaway from this session:

    • You no longer have to make a trade-off between providing a customer experience and operational efficiency.
    • Virtual Agents provide immediate, conversational, 24/7 service
    • Agent Assist helps live agents close cases more quickly and helpfully
    • Topic Modeler uncovers and categorizes popular customer questions to provide up-to-date insights.

    Speakers
    Group Product Manager, Google Cloud
    Google