What’s your value? Defining the right goals in customer service


Presentation Contact Centre Technologies
CC Customer Contact

Join our session with Customer Service Specialist Ben Sims, who’ll show you how to reflect on the needs of your business, and how you can set the right goals to help you think differently about how your approach your customer service strategy in 2019.

What you will takeaway from this session:

  • The importance of Speed, Quality and Productivity
  • How to look beyond normal operational metrics to really understand the value of your customer service
  • How to leverage deeper insights to constantly evolve and improve

Customer Service Specialist
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