Welcome to the Experience Economy

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Contact Centre Technologies
CC Customer Contact

Great experiences enable great communications. The employee experience and customer experience are inextricably linked, with both significantly connected to communications. The future of business communications lies in the ability to help customers and employees leverage technology to create enhanced experiences and ultimately build deeper, more meaningful relationships and loyalty.

In this session, Simon Burckhardt, UK Managing Director, Vonage, will discuss how businesses must adapt to the “experience economy.” People are searching for the best experience, and will opt to work with, and for, businesses that recognize this need. Businesses must focus on building seamless, memorable communications experiences to succeed.

What you will takeaway from this session:

  • Both employees and customers are looking for enhanced experiences, powered by innovative communications solutions.
  • Businesses must focus on building seamless, memorable communications experiences to succeed.
  • Learn how your business can leverage the next generation of communications technology to build more meaningful relationships and better experiences for both customers and employees.
  • The future of business communications lies in the power of technology to enable smoother, more memorable interactions between businesses and consumers.

Speaker
Managing Director, UK
Vonage
Exhibitor
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