Understanding AI in communications today and tomorrow


Keynote UC Keynote

Artificial intelligence (AI) has been a hot topic in unified communications and contact center as it promises to change the way we work and the businesses interact with companies. While AI has a tremendous amount of potential, we are very early in the innovation cycle and it’s difficult for IT and business leaders to understand what’s fact and what’s fiction.  Also, without some well-defined case studies, knowing where to apply AI can be a challenge.  Do this correctly and leapfrog the competition.  Do it wrong and take a step backwards.

What you will takeaway from this session:

  • An understanding of artificial intelligence
  • Near term benefits for collaboration
  • Impact to customer service
  • Where not to use AI

Founder and Principal Analyst
ZK Research