Omnichannel Panel - Your guide to the omnichannnel contact centre


Panel discussion CCX Keynote
N Networks CL Cloud CC Customer Contact

With customers increasingly expecting to be able to communicate with organisations via multiple channels, be it phone, email, text or social, how do you integrate these channels to provide a seamless service? The omnichannel contact centre remains a hot topic and offers an opportunity to transform customer experience, our panel looks at the benefits, barriers to implementation and key things to consider on this journey.

SVP, Product and Solutions Marketing
Principal and Consultant
EE and Associates, LLC
President and Principal Analyst
Head of Sales Customer Digital Experience EMEAR
Contact Centre Sales Manager UKISA