The Power of Microsoft Teams Collaboration in Customer Service


Presentation Contact Centre Technologies

Microsoft Teams is great for collaborating with colleagues – but why leave customer services out? How can you leverage the power of the cloud in your customer services? Learn about the art of the possible and how using Microsoft Teams could help you have better conversations with customers as well as colleagues. Luware loves Teams – find out more about why at

What you will takeaway from this session:

  • The benefits of enabling Front Line agents to collaborate across the organisation.
  • How Microsoft Cognitive Services can enhance customer service.
  • The importance of context in all customer conversations.

System Engineer
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