7 Steps to better CX – Your customers are talking. Are you listening?
2019-05-15T15:00:00 2019-05-15T15:00:00 - 2019-05-15T15:30:00
Today’s consumer has a wealth of choice in the way they interact with companies. It’s not possible to provide the joined-up customer journey the consumer is looking for with incomplete tools to manage it. This keynote will guide you through the 7 steps to deliver seamless customer journeys.
- How to leverage and apply AI in the context of customer journeys to deliver better CX
- Gain a better understanding of the potential business benefit areas
- Understand the key considerations in building the case for adoption within your organisation