7 Steps to better CX – Your customers are talking. Are you listening?


Presentation Contact Centre Technologies
CC Customer Contact

Today’s consumer has a wealth of choice in the way they interact with companies.  It’s not possible to provide the joined-up customer journey the consumer is looking for with incomplete tools to manage it.  This keynote will guide you through the 7 steps to deliver seamless customer journeys.

What you will takeaway from this session:

  • How to leverage and apply AI in the context of customer journeys to deliver better CX
  • Gain a better understanding of the potential business benefit areas
  • Understand the key considerations in building the case for adoption within your organisation

Director – Partners & Strategic Solutions UKI
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