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Katia Gonzalez
Head of Fraud Prevention
BICS

Head of Fraud Operations and Services, BICS

Chairperson, i3 Forum Fraud Workstream

Katia is Head of Fraud Prevention Operations and Services at BICS.

With more than 15 years of experience in the Mobile and Wholesale Telecom industry, Katia has held different positions in the Wholesale Carrier Business that allow her to understand the various aspects of the business as well as its challenges and more specifically regarding fraud risks for the different industry verticals MNO, MVNx, OTT, IOT, Enterprise, CPAAS/UCAAS, Cloud Communications and Wholesale.

Katia also actively participates in defining Industry guidelines regarding fraud protection and chairs the i3 Forum Fraud Group, a non-profit organization focused on supporting carrier business transformation with a strong focus on fraud fighting. The i3 Forum brings together the communications expertise of the major telecommunications providers, representing an extensive fixed and mobile retail base totalling over two billion customers in over 100 countries.

My Sessions
The impact of Telecommunications fraud in Cloud Communications
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Presentation Customer Contact Technologies
Session topics
CC