David Cousins
David Cousins
EMEA Flex/CC Sales Leader
Twilio

David is the EMEA Flex/CC Sales Leader, for Twilio based in London. With over 20 years of experience within the contact center space, he works with organizations to deliver innovative and agile solutions for superior Customer Experience Management; AI, Automation, Contact Centre, Engagement Management, Workforce Optimization, and Analytics, coupled with practitioner consultancy. He enjoys helping organizations to find the balance within the cost vs service conundrum faced by all businesses today, both large and small. Subsequently helping organizations to be innovative, whilst getting the basics right too!

My Sessions
Changing the customer experience: How can you approach it differently?
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Presentation Customer Contact Keynote Stage