15-16 May 2019 | ExCeL London
First the scary bit – AI is going to change everything!
Artificial Intelligence could have the biggest impact to the contact centre since the advent of the telephone.
But don’t worry, CCX is here to help and, if you come to our free event, we’ll show you the technologies which are available right now, ones to avoid which might not be quite ready yet and share the expertise from those already using AI technology.
Whether you’re looking for a beginners guide to AI in the contact centre or you’re further down the line and want to deploy multiple AI solutions we’ve got you covered.
Come to CCX and find out exactly how your customers.
If you’re nervous about the impact AI will have on jobs check out this video from Genesys explaining how AI isn’t bad news for your agents.
What will I learn from attending CCX AI?
- What AI can do for the contact centre
- How others are using AI
- What can’t AI do very well
- How do we start using AI
- What is available
What our visitors say..
With the rise in such a variety of communication devices, does the Contact Centre really have a future?
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