15-16 May 2019 | ExCeL London
First the scary bit – AI is going to change everything!
Artificial Intelligence could have the biggest impact to the contact centre since the advent of the telephone.
But don’t worry, CCX is here to help and, if you come to our free event, we’ll show you the technologies which are available right now, ones to avoid which might not be quite ready yet and share the expertise from those already using AI technology.
Whether you’re looking for a beginners guide to AI in the contact centre or you’re further down the line and want to deploy multiple AI solutions we’ve got you covered.
Come to CCX and find out exactly how your customers.
If you’re nervous about the impact AI will have on jobs check out this video from Genesys explaining how AI isn’t bad news for your agents.
What will I learn from attending CCX AI?
- What AI can do for the contact centre
- How others are using AI
- What can’t AI do very well
- How do we start using AI
- What is available
See what our visitors think - UC EXPO
In today’s digital-first era, it’s not surprising that more and more people are disinclined to pick up the phone, especially when it seems that the majority of calls tend to come from telemarketers or scammers. Additionally, many companies are increasingly turning to chatbots, virtual assistants and social media to interact with their customers.
Who would have thought that in 2018, with all the technological evolution's we have already lived through in the past 10-15 years, from Cloud Computing, Smartphones, Social Media, Drones, Big Data, Virtual Reality (VR), Artificial Intelligence (AI) and the Internet Of Things (IOT) that customer experience could still be slow, put work on the customers shoulders and often let customers down.
It’s hard to believe that less than 50 per cent of CRM sale updates actually make their way into the CRM, but that’s what a recent article on SalesforceBen revealed about how automatic logging of activity into Salesforce can improve data quality.
Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.
Why exhibit at UC EXPO 2019
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UC EXPO 2018 Highlights
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