15-16 May 2019  |  ExCeL London

CCX Cloud
CCX Operations
CCX Omni Channel
CCX Customer Experience

First the scary bit – AI is going to change everything!

Artificial Intelligence could have the biggest impact to the contact centre since the advent of the telephone.

But don’t worry, CCX is here to help and, if you come to our free event, we’ll show you the technologies which are available right now, ones to avoid which might not be quite ready yet and share the expertise from those already using AI technology.

Whether you’re looking for a beginners guide to AI in the contact centre or you’re further down the line and want to deploy multiple AI solutions we’ve got you covered.

Come to CCX and find out exactly how your customers.

If you’re nervous about the impact AI will have on jobs check out this video from Genesys explaining how AI isn’t bad news for your agents.

What will I learn from attending CCX AI?

  • What AI can do for the contact centre
  • How others are using AI
  • What can’t AI do very well
  • How do we start using AI
  • What is available

What our visitors say..

Guiding you with the latest unified communications and collaboration insight

Due to the current climate our ongoing theme will be the future of work. Keep an eye on the regular insights we will be sharing to support you with all of your current challenges and issues. Your role is now more important than ever as an enabler of remote working it is crucial for you to roll out a business as usual culture in a productive and collaborative way. So, no matter how big or small your organisation is, or which vertical you operate in, keep reading more articles and find out how UC EXPO can aid your UC strategy.

Does the Contact Centre have a future?
Does the Contact Centre have a future?

With the rise in such a variety of communication devices, does the Contact Centre really have a future?

Incident Management KPIs: a guide to better reporting
Incident Management KPIs: a guide to better reporting

Consistently meeting your Incident Management KPIs and matching SLAs is something we all contend with on a monthly, weekly and sometimes daily basis. Meeting Incident Management targets is integral, but what targets should you aim for? And what metrics should you be focusing on? Let's have a look at KPIs: the classics, some new ones and some overall best practices.

Evolution of Contact Center Collaboration in 2019
Evolution of Contact Center Collaboration in 2019

Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.

Why exhibit at UC EXPO 2019
Find out why exhibitors keep coming back to UC EXPO and their insight for top onsite operations, post show lead generation and ROI. 

UC EXPO 2018 Highlights

Just in case you missed it, here are the best bits from UC EXPO 2018