15-16 May 2019 | ExCeL London
First the scary bit – AI is going to change everything!
Artificial Intelligence could have the biggest impact to the contact centre since the advent of the telephone.
But don’t worry, CCX is here to help and, if you come to our free event, we’ll show you the technologies which are available right now, ones to avoid which might not be quite ready yet and share the expertise from those already using AI technology.
Whether you’re looking for a beginners guide to AI in the contact centre or you’re further down the line and want to deploy multiple AI solutions we’ve got you covered.
Come to CCX and find out exactly how your customers.
If you’re nervous about the impact AI will have on jobs check out this video from Genesys explaining how AI isn’t bad news for your agents.
What will I learn from attending CCX AI?
- What AI can do for the contact centre
- How others are using AI
- What can’t AI do very well
- How do we start using AI
- What is available
See what our visitors think - UC EXPO
When I was younger, I was taught to respect my elders and yet in 2018, we don’t appear to respect anyone. We’re expected to converse with machines and not get frustrated when the machine doesn’t understand our response. When enquiring personally at my bank, I’m told to go online and solve the problem, rather than the enquiry just being handled there and then.
In today’s digital-first era, it’s not surprising that more and more people are disinclined to pick up the phone, especially when it seems that the majority of calls tend to come from telemarketers or scammers. Additionally, many companies are increasingly turning to chatbots, virtual assistants and social media to interact with their customers.
Local phone calls are still the most effective way for a business to speak with its customers, regardless of their age and despite the growing popularity of emerging communications technologies. That’s the headline finding of our new survey of US consumers, which reveals that nearly two-thirds (60%) prefer picking up the phone to receiving text messages when it comes to communicating with businesses.
Webinar from UC EXPO 2018
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