15-16 May 2019  |  ExCeL London

CCX Customer Experience 

Digital Transformation starts with the customer – how they interact with your business and what their experience is, well, it’s crucial!

Understanding what technology is out there and what others are doing with it and how you can use it is a pretty big deal at the moment and here at CCX we’ve got you covered.

What will I learn?

We’ll be providing free to attend seminars on some of the key aspects around customer expectations, best practice and guides on how you can meet your customers’ expectations and stay current.

We aim to answer questions such as:

  • Benchmark – what exactly are my customer expectations right now?
  • Best practice – how can I meet expectations without endless budget?
  • Is there any technology I can easily apply now which will help?
  • How can I structure my team and plan to meet the constant evolution?
  • What skills does my team need in this new digital world?

See how digital transformation is impacting every industry

See how fast businesses are having to evolve – are you keeping up with them?

See what our visitors think - UC EXPO

Industry insight

Are we in danger of losing the softer side of customer service?
Are we in danger of losing the softer side of customer service?

In today’s digital-first era, it’s not surprising that more and more people are disinclined to pick up the phone, especially when it seems that the majority of calls tend to come from telemarketers or scammers. Additionally, many companies are increasingly turning to chatbots, virtual assistants and social media to interact with their customers.

Which Road Is Your Customer Experience On?
Which Road Is Your Customer Experience On?

Who would have thought that in 2018, with all the technological evolution's we have already lived through in the past 10-15 years, from Cloud Computing, Smartphones, Social Media, Drones, Big Data, Virtual Reality (VR), Artificial Intelligence (AI) and the Internet Of Things (IOT) that customer experience could still be slow, put work on the customers shoulders and often let customers down.

Why voice conversations are a vital piece of your digital strategy
Why voice conversations are a vital piece of your digital strategy

It’s hard to believe that less than 50 per cent of CRM sale updates actually make their way into the CRM, but that’s what a recent article on SalesforceBen revealed about how automatic logging of activity into Salesforce can improve data quality.

Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.

Why exhibit at UC EXPO 2019
Find out why exhibitors keep coming back to UC EXPO and their insight for top onsite operations, post show lead generation and ROI. 

UC EXPO 2018 Highlights

Just in case you missed it, here are the best bits from UC EXPO 2018