15-16 May 2019  |  ExCeL London

CCX Customer Experience 

Digital Transformation starts with the customer – how they interact with your business and what their experience is, well, it’s crucial!

Understanding what technology is out there and what others are doing with it and how you can use it is a pretty big deal at the moment and here at CCX we’ve got you covered.

What will I learn?

We’ll be providing free to attend seminars on some of the key aspects around customer expectations, best practice and guides on how you can meet your customers’ expectations and stay current.

We aim to answer questions such as:

  • Benchmark – what exactly are my customer expectations right now?
  • Best practice – how can I meet expectations without endless budget?
  • Is there any technology I can easily apply now which will help?
  • How can I structure my team and plan to meet the constant evolution?
  • What skills does my team need in this new digital world?

See how digital transformation is impacting every industry

See how fast businesses are having to evolve – are you keeping up with them?

What our visitors say..

Industry Insight

Does the Contact Centre have a future?
Does the Contact Centre have a future?

With the rise in such a variety of communication devices, does the Contact Centre really have a future?

Incident Management KPIs: a guide to better reporting
Incident Management KPIs: a guide to better reporting

Consistently meeting your Incident Management KPIs and matching SLAs is something we all contend with on a monthly, weekly and sometimes daily basis. Meeting Incident Management targets is integral, but what targets should you aim for? And what metrics should you be focusing on? Let's have a look at KPIs: the classics, some new ones and some overall best practices.

Evolution of Contact Center Collaboration in 2019
Evolution of Contact Center Collaboration in 2019

Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.

Why exhibit at UC EXPO 2019
Find out why exhibitors keep coming back to UC EXPO and their insight for top onsite operations, post show lead generation and ROI. 

UC EXPO 2018 Highlights

Just in case you missed it, here are the best bits from UC EXPO 2018