15-16 May 2019 | ExCeL London
CCX Customer Experience
Digital Transformation starts with the customer – how they interact with your business and what their experience is, well, it’s crucial!
Understanding what technology is out there and what others are doing with it and how you can use it is a pretty big deal at the moment and here at CCX we’ve got you covered.
What will I learn?
We’ll be providing free to attend seminars on some of the key aspects around customer expectations, best practice and guides on how you can meet your customers’ expectations and stay current.
We aim to answer questions such as:
- Benchmark – what exactly are my customer expectations right now?
- Best practice – how can I meet expectations without endless budget?
- Is there any technology I can easily apply now which will help?
- How can I structure my team and plan to meet the constant evolution?
- What skills does my team need in this new digital world?
See how digital transformation is impacting every industry
See how fast businesses are having to evolve – are you keeping up with them?
See what our visitors think - UC EXPO
In today’s digital-first era, it’s not surprising that more and more people are disinclined to pick up the phone, especially when it seems that the majority of calls tend to come from telemarketers or scammers. Additionally, many companies are increasingly turning to chatbots, virtual assistants and social media to interact with their customers.
Who would have thought that in 2018, with all the technological evolution's we have already lived through in the past 10-15 years, from Cloud Computing, Smartphones, Social Media, Drones, Big Data, Virtual Reality (VR), Artificial Intelligence (AI) and the Internet Of Things (IOT) that customer experience could still be slow, put work on the customers shoulders and often let customers down.
It’s hard to believe that less than 50 per cent of CRM sale updates actually make their way into the CRM, but that’s what a recent article on SalesforceBen revealed about how automatic logging of activity into Salesforce can improve data quality.
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