15-16 May 2019 | ExCeL London
CCX Customer Experience
Digital Transformation starts with the customer – how they interact with your business and what their experience is, well, it’s crucial!
Understanding what technology is out there and what others are doing with it and how you can use it is a pretty big deal at the moment and here at CCX we’ve got you covered.
What will I learn?
We’ll be providing free to attend seminars on some of the key aspects around customer expectations, best practice and guides on how you can meet your customers’ expectations and stay current.
We aim to answer questions such as:
- Benchmark – what exactly are my customer expectations right now?
- Best practice – how can I meet expectations without endless budget?
- Is there any technology I can easily apply now which will help?
- How can I structure my team and plan to meet the constant evolution?
- What skills does my team need in this new digital world?
See how digital transformation is impacting every industry
See how fast businesses are having to evolve – are you keeping up with them?
See what our visitors think - UC EXPO
When I was younger, I was taught to respect my elders and yet in 2018, we don’t appear to respect anyone. We’re expected to converse with machines and not get frustrated when the machine doesn’t understand our response. When enquiring personally at my bank, I’m told to go online and solve the problem, rather than the enquiry just being handled there and then.
In today’s digital-first era, it’s not surprising that more and more people are disinclined to pick up the phone, especially when it seems that the majority of calls tend to come from telemarketers or scammers. Additionally, many companies are increasingly turning to chatbots, virtual assistants and social media to interact with their customers.
Local phone calls are still the most effective way for a business to speak with its customers, regardless of their age and despite the growing popularity of emerging communications technologies. That’s the headline finding of our new survey of US consumers, which reveals that nearly two-thirds (60%) prefer picking up the phone to receiving text messages when it comes to communicating with businesses.
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