CCX Keynote

 

Day 1

 

11:00am - 11:30am 

Blair Pleasant - COMMfusion - Key Customer Contact Trends

You Need to Understand

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11:40am - 12:10pm

Jeremy DuPont - Wainhouse Research - The Intersection of

CPaaS and the Modern Contact Center

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12:20pm - 12:50pm

Chris Bergin - Amazon Web Services - AI Enable the Contact Center:

Improve Customer Experience and Drive Operational Efficiency

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13:00pm - 13:30pm

Vasili Triant - Cisco - How Artificial Intelligence is Shaping the

Future of Contact Centers

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15:00pm - 15:30pm

Amrit Chaudhuri - Ring Central - The New Way to a Better

Customer Experience

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15:40pm - 16:10pm

Rebecca Ulyatt - BlueSky, Brightwave & G2G3 - People Power

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Day 2

 

11:00am - 11:30am 

Julien Rio - RingCentral - Engage with your customers in the

digital world: Jumpstart your omni-digital strategy

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11:40am - 12:10pm

Beth English - EE and Associates - Contact Center of

the Future... or today?

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