15-16 May 2019 | ExCeL London
The more technology advances, the more it becomes part of our daily lives. Even as you read this website and are deciding whether to register for CCX or not we bet you have multiple connected devices well within arm’s reach?
As we continue down this digital path, peoples (our customers) behaviours are changing and people like you need to react.
Is interacting with your company seamless for your customer - whether it’s Facebook, on the phone, by email or in a store?
Come to CCX and we’ll show you why it’s important, what the first steps are and how to deliver what your customers really want – an Omni-Channel. We have experts, suppliers and tech you can have a play with.
And before you say – Omni- Channel is a dream but no one really does it…have a look at what these 5 example companies do….
1. Disney (https://disney.co.uk/parks)
2. Virgin Atlantic (http://fransgaard.com/getting-an-omni-channel-customer-service-as-a-virgin-advocate/)
3. Bank of America (https://www.bankofamerica.com/)
What will I learn from attending CCX Omni-Channel
- What can we realistically achieve in the next 12 months
- What do we need to be aware of
- The clear business case for Omni-Channel
- What the future holds
What our visitors say..
With the rise in such a variety of communication devices, does the Contact Centre really have a future?
Consistently meeting your Incident Management KPIs and matching SLAs is something we all contend with on a monthly, weekly and sometimes daily basis. Meeting Incident Management targets is integral, but what targets should you aim for? And what metrics should you be focusing on? Let's have a look at KPIs: the classics, some new ones and some overall best practices.
Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.
Why exhibit at UC EXPO 2019
Find out why exhibitors keep coming back to UC EXPO and their insight for top onsite operations, post show lead generation and ROI.
UC EXPO 2018 Highlights
Just in case you missed it, here are the best bits from UC EXPO 2018