15-16 May 2019  |  ExCeL London

CCX Omni-Channel

The more technology advances, the more it becomes part of our daily lives. Even as you read this website and are deciding whether to register for CCX or not we bet you have multiple connected devices well within arm’s reach?

As we continue down this digital path, peoples (our customers) behaviours are changing and people like you need to react.

Is interacting with your company seamless for your customer - whether it’s Facebook, on the phone, by email or in a store?

Come to CCX and we’ll show you why it’s important, what the first steps are and how to deliver what your customers really want – an Omni-Channel. We have experts, suppliers and tech you can have a play with.

And before you say – Omni- Channel is a dream but no one really does it…have a look at what these 5 example companies do….

1.       Disney (https://disney.co.uk/parks)

2.       Virgin Atlantic (http://fransgaard.com/getting-an-omni-channel-customer-service-as-a-virgin-advocate/)

3.       Bank of America (https://www.bankofamerica.com/)

4.       Oasis (https://www.hitsearchlimited.com/news/what-can-you-learn-from-oasis-omni-channel-strategy-id0040)

5.       Starbuck (https://diginomica.com/2017/05/02/survivors-guide-omni-channel-retail-disruption-starbucks-management/)

What will I learn from attending CCX Omni-Channel

  • What can we realistically achieve in the next 12 months
  • What do we need to be aware of
  • The clear business case for Omni-Channel
  • What the future holds 

See what our visitors think - UC EXPO

Industry insight

Are we in danger of losing the softer side of customer service?
Are we in danger of losing the softer side of customer service?

In today’s digital-first era, it’s not surprising that more and more people are disinclined to pick up the phone, especially when it seems that the majority of calls tend to come from telemarketers or scammers. Additionally, many companies are increasingly turning to chatbots, virtual assistants and social media to interact with their customers.

Which Road Is Your Customer Experience On?
Which Road Is Your Customer Experience On?

Who would have thought that in 2018, with all the technological evolution's we have already lived through in the past 10-15 years, from Cloud Computing, Smartphones, Social Media, Drones, Big Data, Virtual Reality (VR), Artificial Intelligence (AI) and the Internet Of Things (IOT) that customer experience could still be slow, put work on the customers shoulders and often let customers down.

Why voice conversations are a vital piece of your digital strategy
Why voice conversations are a vital piece of your digital strategy

It’s hard to believe that less than 50 per cent of CRM sale updates actually make their way into the CRM, but that’s what a recent article on SalesforceBen revealed about how automatic logging of activity into Salesforce can improve data quality.

Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.

Why exhibit at UC EXPO 2019
Find out why exhibitors keep coming back to UC EXPO and their insight for top onsite operations, post show lead generation and ROI. 

UC EXPO 2018 Highlights

Just in case you missed it, here are the best bits from UC EXPO 2018