15-16 May 2019  |  ExCeL London

CCX Ai
CCX Cloud
CCX Operations
CCX Omni Channel
CCX Customer Experience

CCX Omni-Channel

The more technology advances, the more it becomes part of our daily lives. Even as you read this website and are deciding whether to register for CCX or not we bet you have multiple connected devices well within arm’s reach?

As we continue down this digital path, peoples (our customers) behaviours are changing and people like you need to react.

Is interacting with your company seamless for your customer - whether it’s Facebook, on the phone, by email or in a store?

Come to CCX and we’ll show you why it’s important, what the first steps are and how to deliver what your customers really want – an Omni-Channel. We have experts, suppliers and tech you can have a play with.

And before you say – Omni- Channel is a dream but no one really does it…have a look at what these 5 example companies do….

1.       Disney (https://disney.co.uk/parks)

2.       Virgin Atlantic (http://fransgaard.com/getting-an-omni-channel-customer-service-as-a-virgin-advocate/)

3.       Bank of America (https://www.bankofamerica.com/)

4.       Oasis (https://www.hitsearchlimited.com/news/what-can-you-learn-from-oasis-omni-channel-strategy-id0040)

5.       Starbuck (https://diginomica.com/2017/05/02/survivors-guide-omni-channel-retail-disruption-starbucks-management/)

What will I learn from attending CCX Omni-Channel

  • What can we realistically achieve in the next 12 months
  • What do we need to be aware of
  • The clear business case for Omni-Channel
  • What the future holds 

What our visitors say..

Guiding you with the latest unified communications and collaboration insight

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Evolution of Contact Center Collaboration in 2019

Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.

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Find out why exhibitors keep coming back to UC EXPO and their insight for top onsite operations, post show lead generation and ROI. 

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Just in case you missed it, here are the best bits from UC EXPO 2018