15-16 May 2019  |  ExCeL London

CCX Omni-Channel

The more technology advances, the more it becomes part of our daily lives. Even as you read this website and are deciding whether to register for CCX or not we bet you have multiple connected devices well within arm’s reach?

As we continue down this digital path, peoples (our customers) behaviours are changing and people like you need to react.

Is interacting with your company seamless for your customer - whether it’s Facebook, on the phone, by email or in a store?

Come to CCX and we’ll show you why it’s important, what the first steps are and how to deliver what your customers really want – an Omni-Channel. We have experts, suppliers and tech you can have a play with.

And before you say – Omni- Channel is a dream but no one really does it…have a look at what these 5 example companies do….

1.       Disney (https://disney.co.uk/parks)

2.       Virgin Atlantic (http://fransgaard.com/getting-an-omni-channel-customer-service-as-a-virgin-advocate/)

3.       Bank of America (https://www.bankofamerica.com/)

4.       Oasis (https://www.hitsearchlimited.com/news/what-can-you-learn-from-oasis-omni-channel-strategy-id0040)

5.       Starbuck (https://diginomica.com/2017/05/02/survivors-guide-omni-channel-retail-disruption-starbucks-management/)

What will I learn from attending CCX Omni-Channel

  • What can we realistically achieve in the next 12 months
  • What do we need to be aware of
  • The clear business case for Omni-Channel
  • What the future holds 

See what our visitors think - UC EXPO

Industry insight

Have we lost the art of communication?
Have we lost the art of communication?

When I was younger, I was taught to respect my elders and yet in 2018, we don’t appear to respect anyone. We’re expected to converse with machines and not get frustrated when the machine doesn’t understand our response. When enquiring personally at my bank, I’m told to go online and solve the problem, rather than the enquiry just being handled there and then.

Are we in danger of losing the softer side of customer service?
Are we in danger of losing the softer side of customer service?

In today’s digital-first era, it’s not surprising that more and more people are disinclined to pick up the phone, especially when it seems that the majority of calls tend to come from telemarketers or scammers. Additionally, many companies are increasingly turning to chatbots, virtual assistants and social media to interact with their customers.

If you’re not using a local number, you’re losing. Big time
If you’re not using a local number, you’re losing. Big time

Local phone calls are still the most effective way for a business to speak with its customers, regardless of their age and despite the growing popularity of emerging communications technologies. That’s the headline finding of our new survey of US consumers, which reveals that nearly two-thirds (60%) prefer picking up the phone to receiving text messages when it comes to communicating with businesses.

Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.

Why exhibit at UC EXPO 2019
Find out why exhibitors keep coming back to UC EXPO and their insight for top onsite operations, post show lead generation and ROI. 

UC EXPO 2018 Highlights

Just in case you missed it, here are the best bits from UC EXPO 2018