15-16 May 2019  |  ExCeL London

CCX Operations 

The nuts and bolts of running a modern digitally transformed contact centre is around its people and its processes. How can the changing technology landscape help you?

Empowering the agents with the best tools, keeping up to date with the latest analytics and driving efficiencies with next generation workforce management technologies are crucial and exactly what CCX can help you with.

What will I learn?

By attending CCX you’ll be able to learn from some truly world class experts in their field showcasing technology and thinking around:

  • Workforce optimisation.
  • Driving an enterprise wide customer centric business transformation.
  • Empower agents to achieve more with the latest technology.
  • Transforming your contact centre into a high performance profit centre.
  • Keeping ahead of metrics expectations.
  • Marrying CX with operational excellence.

What our visitors say..

Industry Insight

 
Does the Contact Centre have a future?
Does the Contact Centre have a future?

With the rise in such a variety of communication devices, does the Contact Centre really have a future?

Incident Management KPIs: a guide to better reporting
Incident Management KPIs: a guide to better reporting

Consistently meeting your Incident Management KPIs and matching SLAs is something we all contend with on a monthly, weekly and sometimes daily basis. Meeting Incident Management targets is integral, but what targets should you aim for? And what metrics should you be focusing on? Let's have a look at KPIs: the classics, some new ones and some overall best practices.

Evolution of Contact Center Collaboration in 2019
Evolution of Contact Center Collaboration in 2019

Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.

Why exhibit at UC EXPO 2019
Find out why exhibitors keep coming back to UC EXPO and their insight for top onsite operations, post show lead generation and ROI. 

UC EXPO 2018 Highlights

Just in case you missed it, here are the best bits from UC EXPO 2018