15-16 May 2019  |  ExCeL London

CCX Operations 

The nuts and bolts of running a modern digitally transformed contact centre is around its people and its processes. How can the changing technology landscape help you?

Empowering the agents with the best tools, keeping up to date with the latest analytics and driving efficiencies with next generation workforce management technologies are crucial and exactly what CCX can help you with.

What will I learn?

By attending CCX you’ll be able to learn from some truly world class experts in their field showcasing technology and thinking around:

  • Workforce optimisation.
  • Driving an enterprise wide customer centric business transformation.
  • Empower agents to achieve more with the latest technology.
  • Transforming your contact centre into a high performance profit centre.
  • Keeping ahead of metrics expectations.
  • Marrying CX with operational excellence.

See what our visitors think - UC EXPO

Industry insight

Are we in danger of losing the softer side of customer service?
Are we in danger of losing the softer side of customer service?

In today’s digital-first era, it’s not surprising that more and more people are disinclined to pick up the phone, especially when it seems that the majority of calls tend to come from telemarketers or scammers. Additionally, many companies are increasingly turning to chatbots, virtual assistants and social media to interact with their customers.

Which Road Is Your Customer Experience On?
Which Road Is Your Customer Experience On?

Who would have thought that in 2018, with all the technological evolution's we have already lived through in the past 10-15 years, from Cloud Computing, Smartphones, Social Media, Drones, Big Data, Virtual Reality (VR), Artificial Intelligence (AI) and the Internet Of Things (IOT) that customer experience could still be slow, put work on the customers shoulders and often let customers down.

Why voice conversations are a vital piece of your digital strategy
Why voice conversations are a vital piece of your digital strategy

It’s hard to believe that less than 50 per cent of CRM sale updates actually make their way into the CRM, but that’s what a recent article on SalesforceBen revealed about how automatic logging of activity into Salesforce can improve data quality.

Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.

Why exhibit at UC EXPO 2019
Find out why exhibitors keep coming back to UC EXPO and their insight for top onsite operations, post show lead generation and ROI. 

UC EXPO 2018 Highlights

Just in case you missed it, here are the best bits from UC EXPO 2018