15-16 May 2019  |  ExCeL London

CCX Operations 

The nuts and bolts of running a modern digitally transformed contact centre is around its people and its processes. How can the changing technology landscape help you?

Empowering the agents with the best tools, keeping up to date with the latest analytics and driving efficiencies with next generation workforce management technologies are crucial and exactly what CCX can help you with.

What will I learn?

By attending CCX you’ll be able to learn from some truly world class experts in their field showcasing technology and thinking around:

  • Workforce optimisation.
  • Driving an enterprise wide customer centric business transformation.
  • Empower agents to achieve more with the latest technology.
  • Transforming your contact centre into a high performance profit centre.
  • Keeping ahead of metrics expectations.
  • Marrying CX with operational excellence.

See what our visitors think - UC EXPO

Industry insight

Have we lost the art of communication?
Have we lost the art of communication?

When I was younger, I was taught to respect my elders and yet in 2018, we don’t appear to respect anyone. We’re expected to converse with machines and not get frustrated when the machine doesn’t understand our response. When enquiring personally at my bank, I’m told to go online and solve the problem, rather than the enquiry just being handled there and then.

Are we in danger of losing the softer side of customer service?
Are we in danger of losing the softer side of customer service?

In today’s digital-first era, it’s not surprising that more and more people are disinclined to pick up the phone, especially when it seems that the majority of calls tend to come from telemarketers or scammers. Additionally, many companies are increasingly turning to chatbots, virtual assistants and social media to interact with their customers.

If you’re not using a local number, you’re losing. Big time
If you’re not using a local number, you’re losing. Big time

Local phone calls are still the most effective way for a business to speak with its customers, regardless of their age and despite the growing popularity of emerging communications technologies. That’s the headline finding of our new survey of US consumers, which reveals that nearly two-thirds (60%) prefer picking up the phone to receiving text messages when it comes to communicating with businesses.

Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.

Why exhibit at UC EXPO 2019
Find out why exhibitors keep coming back to UC EXPO and their insight for top onsite operations, post show lead generation and ROI. 

UC EXPO 2018 Highlights

Just in case you missed it, here are the best bits from UC EXPO 2018