Contact Centre Technologies Theatre

Day 1

 

11:40am - 12:10pm

Andrew Lilley - 8x8 - 5 Ways Unified Communications can Accelerate the Speed of Business Performance

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12:20pm -12:50pm

Divya Ghai Wakankar - BICS - Global SIP Trunking: The Gateway to Enterprise Cloud Telephony

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13:00pm - 13:30pm

Sandra Schroeter - LogMeIn - The Impact of Chatbots and AI on the Customer Journey

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13:40pm - 14:10pm

Ben Sims - Freshworks - What’s your value? Defining the right goals in customer service

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14:20pm - 14:50pm

James Cadman - Luware - The Power of Microsoft Teams Collaboration in Customer Service

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15:00pm - 15:30pm

Stuart Mackie - Genesys - 7 Steps to better CX – Your customers are talking. Are you listening?

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Day 2

 

11:40am - 12:10pm

Abhijeet Singh - BICS - The impact of Telecommunications fraud in Cloud Communications

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13:00pm - 13:30pm

Chris Bergin - AWS - Learn How Amazon Connect and Salesforce Service Cloud Deliver Natural and Personal Service

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13:40pm - 14:10pm

Simon Buckhardt - Vonage - Welcome to the Experience Economy

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14:20pm - 14:50pm

Dave Ogden - Five9 - Turn your Call Centre into an Intelligent Contact Center

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