Contact Centre Technologies Theatre
Day 1
11:40am - 12:10pm
Andrew Lilley - 8x8 - 5 Ways Unified Communications can Accelerate the Speed of Business Performance
12:20pm -12:50pm
Divya Ghai Wakankar - BICS - Global SIP Trunking: The Gateway to Enterprise Cloud Telephony
13:00pm - 13:30pm
Sandra Schroeter - LogMeIn - The Impact of Chatbots and AI on the Customer Journey
13:40pm - 14:10pm
Ben Sims - Freshworks - What’s your value? Defining the right goals in customer service
14:20pm - 14:50pm
James Cadman - Luware - The Power of Microsoft Teams Collaboration in Customer Service
15:00pm - 15:30pm
Stuart Mackie - Genesys - 7 Steps to better CX – Your customers are talking. Are you listening?
Day 2
11:40am - 12:10pm
Abhijeet Singh - BICS - The impact of Telecommunications fraud in Cloud Communications
13:00pm - 13:30pm
Chris Bergin - AWS - Learn How Amazon Connect and Salesforce Service Cloud Deliver Natural and Personal Service
13:40pm - 14:10pm
Simon Buckhardt - Vonage - Welcome to the Experience Economy
14:20pm - 14:50pm
Dave Ogden - Five9 - Turn your Call Centre into an Intelligent Contact Center