15-16 May 2019  |  ExCeL London

The new dedicated event co-located at UC EXPO 2019.

We believe that contact centre and customer experience professionals have an increasingly difficult job.

We want to simplify it.

We are here to help you understand and get the most out of the new digital technologies and to deliver the world class service to the modern customer.

Everything you need in one place.

What will I see?

We have free seminar sessions from some awesome world class experts.
There are also suppliers showcasing their latest tech which will let you get hands on and try out some very cool products. And there will be loads of people just like you, experts at what they do but interested in what’s new, exciting and disruptive.


Who is it for?

You.

Anyone involved in improving their contact centre and customer experience. Anyone who wants to see the latest contact centre and customer experience technologies  Anyone working involved in digital transformation. People such as Directors and Heads of: .

Customer Services 
Contact Centre
Customer Experience
Resource Planning
Operations
Digital Contact 
Contact Centre
Optimisation 
Business/ Process Improvement 
Insight 
Quality
Digital Transformation 


See what our visitors think - UC EXPO

Industry insight

Are we in danger of losing the softer side of customer service?
Are we in danger of losing the softer side of customer service?

In today’s digital-first era, it’s not surprising that more and more people are disinclined to pick up the phone, especially when it seems that the majority of calls tend to come from telemarketers or scammers. Additionally, many companies are increasingly turning to chatbots, virtual assistants and social media to interact with their customers.

Which Road Is Your Customer Experience On?
Which Road Is Your Customer Experience On?

Who would have thought that in 2018, with all the technological evolution's we have already lived through in the past 10-15 years, from Cloud Computing, Smartphones, Social Media, Drones, Big Data, Virtual Reality (VR), Artificial Intelligence (AI) and the Internet Of Things (IOT) that customer experience could still be slow, put work on the customers shoulders and often let customers down.

Why voice conversations are a vital piece of your digital strategy
Why voice conversations are a vital piece of your digital strategy

It’s hard to believe that less than 50 per cent of CRM sale updates actually make their way into the CRM, but that’s what a recent article on SalesforceBen revealed about how automatic logging of activity into Salesforce can improve data quality.

Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.

Why exhibit at UC EXPO 2019
Find out why exhibitors keep coming back to UC EXPO and their insight for top onsite operations, post show lead generation and ROI. 

UC EXPO 2018 Highlights

Just in case you missed it, here are the best bits from UC EXPO 2018