15-16 May 2019  |  ExCeL London

The new dedicated event co-located at UC EXPO 2019.

We believe that contact centre and customer experience professionals have an increasingly difficult job.

We want to simplify it.

We are here to help you understand and get the most out of the new digital technologies and to deliver the world class service to the modern customer.

Everything you need in one place.

What will I see?

We have free seminar sessions from some awesome world class experts.
There are also suppliers showcasing their latest tech which will let you get hands on and try out some very cool products. And there will be loads of people just like you, experts at what they do but interested in what’s new, exciting and disruptive.


Who is it for?

You.

Anyone involved in improving their contact centre and customer experience. Anyone who wants to see the latest contact centre and customer experience technologies  Anyone working involved in digital transformation. People such as Directors and Heads of: .

Customer Services 
Contact Centre
Customer Experience
Resource Planning
Operations
Digital Contact 
Contact Centre
Optimisation 
Business/ Process Improvement 
Insight 
Quality
Digital Transformation 


See what our visitors think - UC EXPO

Industry insight

Have we lost the art of communication?
Have we lost the art of communication?

When I was younger, I was taught to respect my elders and yet in 2018, we don’t appear to respect anyone. We’re expected to converse with machines and not get frustrated when the machine doesn’t understand our response. When enquiring personally at my bank, I’m told to go online and solve the problem, rather than the enquiry just being handled there and then.

Are we in danger of losing the softer side of customer service?
Are we in danger of losing the softer side of customer service?

In today’s digital-first era, it’s not surprising that more and more people are disinclined to pick up the phone, especially when it seems that the majority of calls tend to come from telemarketers or scammers. Additionally, many companies are increasingly turning to chatbots, virtual assistants and social media to interact with their customers.

If you’re not using a local number, you’re losing. Big time
If you’re not using a local number, you’re losing. Big time

Local phone calls are still the most effective way for a business to speak with its customers, regardless of their age and despite the growing popularity of emerging communications technologies. That’s the headline finding of our new survey of US consumers, which reveals that nearly two-thirds (60%) prefer picking up the phone to receiving text messages when it comes to communicating with businesses.

Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.

Why exhibit at UC EXPO 2019
Find out why exhibitors keep coming back to UC EXPO and their insight for top onsite operations, post show lead generation and ROI. 

UC EXPO 2018 Highlights

Just in case you missed it, here are the best bits from UC EXPO 2018