15-16 May 2019 | ExCeL London
The new dedicated event area co-located at UC EXPO 2019
We believe that contact centre and customer experience professionals have an increasingly difficult job.
We want to simplify it.
We are here to help you understand and get the most out of the new digital technologies and to deliver the world class service to the modern customer.
Everything you need in one place.
Click here to view all seminars
Click here to view all speakers
Click here to view all exhibitors
What our visitors have to say...
"Yet another fantastic event with a broad selection of vendors and technology on show."
"The "go to" event for trying the latest collaboration devices and systems."
WHAT WILL I SEE?
We have free seminar sessions from some awesome world class experts.
There are also suppliers showcasing their latest tech which will let you get hands on and try out some very cool products. And there will be loads of people just like you, experts at what they do but interested in what’s new, exciting and disruptive.
WHO IS IT FOR?
Anyone involved in improving their contact centre and customer experience. Anyone who wants to see the latest contact centre and customer experience technologies Anyone working involved in digital transformation. People such as Directors and Heads of:
|Customer Services||Contact Centre||Customer Experience||Resource Planning||Operations||Digital Contact|
|Contact Centre Optimisation||Business/Process Improvement||Insight||Quality||Digital Transformation|
Despite the best-laid plans, holiday gift season doesn’t always go as expected. No one knows this better than a retail contact centre agent. This is the moment for those associates to shine — saving the sale, the brand reputation and the chance to draw that customer back for future purchases.
With the rise in such a variety of communication devices, does the Contact Centre really have a future?
Local phone calls are still the most effective way for a business to speak with its customers, regardless of their age and despite the growing popularity of emerging communications technologies. That’s the headline finding of our new survey of US consumers, which reveals that nearly two-thirds (60%) prefer picking up the phone to receiving text messages when it comes to communicating with businesses.
Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.
Why exhibit at UC EXPO 2019
Find out why exhibitors keep coming back to UC EXPO and their insight for top onsite operations, post show lead generation and ROI.
UC EXPO 2018 Highlights
Just in case you missed it, here are the best bits from UC EXPO 2018