15-16 May 2019  |  ExCeL London

The new dedicated event area co-located at UC EXPO 2019

We believe that contact centre and customer experience professionals have an increasingly difficult job.

We want to simplify it.

We are here to help you understand and get the most out of the new digital technologies and to deliver the world class service to the modern customer.

Everything you need in one place.

2019 Seminars


Jeremy DuPont - The intersection of CPaaS and the modern Contact Center


Levent Besik - The future of Contact Centers using AI

Click here to view all seminars 


Blair Pleasant - Key Customer Contact Trends You Need to Understand


Sally Earnshaw - People Power

2019 Speakers

President and Principal Analyst
COMMfusion
Vice President and General Manager of the Customer Journey Business Unit
Cisco
Group Product Manager, Google Cloud
Google
Analyst
Wainhouse Research
MD
BlueSky, Brightwave & G2G3

Click here to view all speakers

2019 Exhibitors

All A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
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records: 1
Stand:  D128
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What our visitors have to say...

 WHAT WILL I SEE?


We have free seminar sessions from some awesome world class experts. There are also suppliers showcasing their latest tech which will let you get hands on and try out some very cool products. And there will be loads of people just like you, experts at what they do but interested in what’s new, exciting and disruptive.

 WHO IS IT FOR?


You.

Anyone involved in improving their contact centre and customer experience. Anyone who wants to see the latest contact centre and customer experience technologies Anyone working involved in digital transformation. People such as Directors and Heads of:

Customer ServicesContact CentreCustomer ExperienceResource PlanningOperationsDigital Contact
Contact Centre OptimisationBusiness/Process ImprovementInsightQualityDigital Transformation

Industry insight

 
5 Essential Tips for Customer-Pleasing, Post-Holiday Customer Service
5 Essential Tips for Customer-Pleasing, Post-Holiday Customer Service

Despite the best-laid plans, holiday gift season doesn’t always go as expected. No one knows this better than a retail contact centre agent. This is the moment for those associates to shine — saving the sale, the brand reputation and the chance to draw that customer back for future purchases.

Does the Contact Centre have a future?
Does the Contact Centre have a future?

With the rise in such a variety of communication devices, does the Contact Centre really have a future?

If you’re not using a local number, you’re losing. Big time
If you’re not using a local number, you’re losing. Big time

Local phone calls are still the most effective way for a business to speak with its customers, regardless of their age and despite the growing popularity of emerging communications technologies. That’s the headline finding of our new survey of US consumers, which reveals that nearly two-thirds (60%) prefer picking up the phone to receiving text messages when it comes to communicating with businesses.

Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.

Why exhibit at UC EXPO 2019
Find out why exhibitors keep coming back to UC EXPO and their insight for top onsite operations, post show lead generation and ROI. 

UC EXPO 2018 Highlights

Just in case you missed it, here are the best bits from UC EXPO 2018