15-16 May 2019  |  ExCeL London

The new dedicated event area co-located at UC EXPO 

We believe that contact centre and customer experience professionals have an increasingly difficult job.

We want to simplify it.

We are here to help you understand and get the most out of the new digital technologies and to deliver the world class service to the modern customer.

Everything you need in one place.

2019 Seminars


Jeremy DuPont - The intersection of CPaaS and the modern Contact Center


Levent Besik - The future of Contact Centers using AI

Click here to view all seminars 


Blair Pleasant - Key Customer Contact Trends You Need to Understand


Sally Earnshaw - People Power

2019 Speakers

President and Principal Analyst
COMMfusion
Vice President and General Manager of the Customer Journey Business Unit
Cisco
Group Product Manager, Google Cloud
Google
Analyst
Wainhouse Research
MD
BlueSky, Brightwave & G2G3

Click here to view all speakers

2019 Exhibitors

All A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
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Stand:  B104, .
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What our visitors have to say...

 WHAT WILL I SEE?


We have free seminar sessions from some awesome world class experts. There are also suppliers showcasing their latest tech which will let you get hands on and try out some very cool products. And there will be loads of people just like you, experts at what they do but interested in what’s new, exciting and disruptive.

 WHO IS IT FOR?


You.

Anyone involved in improving their contact centre and customer experience. Anyone who wants to see the latest contact centre and customer experience technologies Anyone working involved in digital transformation. People such as Directors and Heads of:

Customer ServicesContact CentreCustomer ExperienceResource PlanningOperationsDigital Contact
Contact Centre OptimisationBusiness/Process ImprovementInsightQualityDigital Transformation

Industry insight

 
Does the Contact Centre have a future?
Does the Contact Centre have a future?

With the rise in such a variety of communication devices, does the Contact Centre really have a future?

Incident Management KPIs: a guide to better reporting
Incident Management KPIs: a guide to better reporting

Consistently meeting your Incident Management KPIs and matching SLAs is something we all contend with on a monthly, weekly and sometimes daily basis. Meeting Incident Management targets is integral, but what targets should you aim for? And what metrics should you be focusing on? Let's have a look at KPIs: the classics, some new ones and some overall best practices.

Evolution of Contact Center Collaboration in 2019
Evolution of Contact Center Collaboration in 2019

Webinar from UC EXPO 2018
Watch the Skype for Business dedicated webinar from ProcessFlows and discover the latest Unified Communications solutions that they presented at UC Expo 2018.

Why exhibit at UC EXPO 2019
Find out why exhibitors keep coming back to UC EXPO and their insight for top onsite operations, post show lead generation and ROI. 

UC EXPO 2018 Highlights

Just in case you missed it, here are the best bits from UC EXPO 2018