It’s hard to believe that less than 50 per cent of CRM sale updates actually make their way into the CRM, but that’s what a recent article on SalesforceBen revealed about how automatic logging of activity into Salesforce can improve data quality.
Within the span of a decade, the smartphone, followed by smart communications, has become so pervasive in the modern social fabric that it has become common wisdom that the traditional workspace needs a digital overhaul. Trends driven by the cloud and social communities, which gave rise to working styles that are increasingly agile and flexible, have even led to the ideation of the bleisure concept
Good question! This is something I have been asked a lot in the past when companies are rolling out a new system or making an organisational change. “Surely, we just need to let our employees know that the change is coming, and provide training?”
Yesterday's inflexible IT infrastructure is providing diminishing returns. It’s relatively costly, and employees are challenged to communicate, collaborate and respond to customers as quickly as they need. As digital technology transforms the way services are delivered, the imperative now is to have the ability to join the dots between any number of communication platforms and information access points.
In a world of sensitive data and tightening regulations, discover what you should do as an organisation!
The saying “the customer is always right” is one that has been drilled into those who work in customer service for as long as we can remember. Initially coined in the early 1900’s by pioneering retailers including Harry Gordon Selfridge, Job Wanamaker and Marshall Field, it placed great emphasis on why businesses should always aim to improve the customer experience.
What does the remote office look like? You are in a comfortable place, whether it’s at home, a coffee shop or a work hub, with a cup of tea and your favorite music playing. These days, having a single office isn’t so common anymore.
Collaboration is key for driving business forwards. But, enabling collaboration across different generations of workers is a challenge nearly every business will face. From Baby Boomers, to Millennials and Gen Xers, the requirements they need in workplace and the way they interact with technology can be vastly different.
Demand for smarter and more intuitive ways of working are on the rise. We now want to connect with colleagues easily, regardless of time zone or location. As a result, many organisations are adopting Unified Communications (UC) and collaboration tools, which deliver the productivity boosting and collaboration enhancing benefits businesses want.
There’s an unguarded doorway into your organization that by-passes perimeter security and puts customers’ personal information and employee records in jeopardy. While your IT department focuses its energy on preventing direct hacking attacks or email phishing scams, hackers have found another way in –it’s invisible, yet in plain sight.
In today’s digital-first era, it’s not surprising that more and more people are disinclined to pick up the phone, especially when it seems that the majority of calls tend to come from telemarketers or scammers. Additionally, many companies are increasingly turning to chatbots, virtual assistants and social media to interact with their customers.
The advent of cloud computing was a huge inflection point in the history of technology. It has led to increasingly software driven businesses – gone are the days of bulky hardware, brick style mobile phones and saving data onto floppy disks
As the workplace continues to evolve, we see new technologies and services entering the business environment all the time. The office of the future is being shaped by factors like flexible working hours, shared information, and cloud technology. How can businesses that depend on voice, messaging, presence, and collaboration better utilise technology to support employee productivity, irrespective of location and device?
The inexorable advance of technological progress. Think smartphones, easily portable laptops and tablets which let you work anywhere. Working on projects in real time with colleagues connecting remotely from the other end of the planet. Surely with such advances and conveniences we must be entering one of the most productive eras in history?
The cloud has transformed the way businesses operate, allowing flexible working hours and improving collaboration between employees. It has boosted productivity and communication, giving employees the opportunity to participate more, organise their teams and delegate tasks to individuals in a more efficient manner.
The vSolution MATRIX solution from WolfVision represents a significant step forward in learning space design, enabling intuitive control, distribution, and sharing of video and audio between multiple workstation monitors using multiple Cynap, and Cynap Core units connected using network infrastructure.
In this blog, we run through the steps that businesses need to take to put them on the path of true communication transformation, enabling them to create far more engaging customer and business experiences.
There was a time when IT systems were formed of discrete islands, invariably unconnected, and therefore only partially productive. Tools were chosen to help staff do their jobs. However, their selection didn’t necessarily take into consideration whether they would help to get the job done in a way that matched consumers’ actual service preferences.
Q&A with Michael Affronti VP Product - Fuze, Michael shared his insight as to how AI can lead to smarter collaboration and how Fuze can help you to embrace collaboration better in your organisation using reliable, scalable digital technology.
The introduction of GDPR legislation marks a crackdown in terms of where data is stored in the cloud, with stricter fines for businesses in breach of those regulations. However, a recent report by security firm Blue Coat found that 98% of cloud-based applications do not comply with GDPR legislation. It’s a combination of human error and lack of visibility or control over applications, and shadow IT or shadow data that is the largest risk factor for security breaches and non-compliance.
Who would have thought that in 2018, with all the technological evolution's we have already lived through in the past 10-15 years, from Cloud Computing, Smartphones, Social Media, Drones, Big Data, Virtual Reality (VR), Artificial Intelligence (AI) and the Internet Of Things (IOT) that customer experience could still be slow, put work on the customers shoulders and often let customers down.