“Standing still is the fastest way of moving backwards in a rapidly changing world” - Lauren Bacall

The return to some sense of normality is coming. In the long term, designing your work policies and governance will be critical to keeping your staff motivated and productive.

Technology underpins all of this. This year alone we have seen the critical importance of having strong foundations in the cloud, UC&C systems and your networks to keep people working. Alongside this, designing the right work and culture policies in conjunction with other teams is vital to turning your company into the organisation of the future, while protecting employee health and wellbeing.

People and how they interact with technology has never been more vital to success. But how can tech teams manage this as employees go back to the office? What should your future of work policies be for the multi-modal worker?

BONUS! By signing up to UCX: NOW you will also have access to DTX: NOW, the digital transformation track of our event...

The Challenges

The return is the time for CTOs, IT Directors, Architects, and Heads of Collaboration to shine and to lead the business into the future of work. 
In this summit, we want to cover some of the biggest challenges still facing IT leaders - topics for debate include:

  • Overcoming employee angst: How to inspire them from day one
  • Managing multi-modal: Effective collaboration between remote and in office teams
  • Robust UC&C in the cloud: Monitoring service quality effectively • Automating your contact centre and preparing for the future
  • Effective data capture: What can insights tell you about your organisation?
  • Designing meeting rooms and offices for your future workforce

Benefits of Attending

Fine tune your return to work plan by taking part and listening to our expert speakers

Understand what technology challenges you might face and how to overcome them

Design your meeting room strategy for the office of 2022

Examine how to make your contact centre more productive in the world of multi-modal work



Tony Healy is Chief Information Officer at Mobica, where he creates, plans and executes the company's IT strategy and roadmap, including the delivery of digital transformational technology solutions and enhancements to their cybersecurity footprint. Healy has worked within high-growth global industries - including distribution, edtech, pharmaceuticals and technology, amongst others - where he has performed as a visionary leader, building high-performing teams and business-enhancing systems and services.

Lane, Clark & Peacock
Head of Unified Communications
Senior Product Manager, UC
Department of Work and Pensions

With over 25 years in the Public Sector, I've always had a passion for Technology and delivery based on user needs. With a great deal of experience of Corporate Communications, Digital Delivery and Product Management. I’m currently the Senior Product Owner in Unified Comms, delivering Room Collaboration and MS Teams experiences across thousands of rooms on the DWP estate, using technology to deliver a realistic, easy to use remote working environment to connect people.

Business Development Manager - Business Communications

With 20 years experience within AV, Inesh has held technical sales roles engaging corporate, HE, visitor attractions, HoW, hire and event sectors. Inesh joined Sennheiser in 2017 and currently works as a Business Development Manager for UK&IE providing his experience to end-users in the Corporate and Higher Education sectors.

Country Manager, UK and Ireland
Co-Founder and Lead Strategist

Kevin is a globally recognized Unified Communications and Collaboration thought-leader, strategist, implementation leader and software developer. He is a member of the elite Business Communications Strategies Expert group (bcstrategies.com) and the No Jitter (nojitter.com) technical analyst team where he writes the regular “Taming Teams”, "Success with Skype" and “Sophisticated Skype” columns, hosts the annual Microsoft UC&C session at Enterprise Connect and keynotes other events and webinars.

Kevin has facilitated Visioning and led the development of UC strategies for many medium and large organizations, served for several years as Bell Canada's lead UC strategist, helped Softchoice.com define, develop and bring to market several professional service offerings, and has filled leadership roles in some of the largest Microsoft UC deployments.

Comfortable interfacing at both the most senior (CxO) levels and leading technical teams, Kevin has led a team that has migrated hundreds of offices to full Microsoft voice and UC. He is currently providing program management and analytics expertise for global Skype for Business deployments representing hundreds of thousands of users in 40+ countries.

Kevin has conceived, designed and overseen the development of software products and hosted services in the business, educational and recreational areas which have been used by millions of people worldwide. A long time ago he created the award winning game Jack Attack for the Commodore 64 and ever since has been committed to doing new, interesting and beneficial things with technology.

Managing Director
AV User Group

Owen’s career in AV started in 1984 and he has worked in a variety of roles from live events through project delivery at systems integrators that include Metro Group & Electrosonic. He also served for 17 years as a corporate enterprise end user at Morgan Stanley Investment Bank. He transitioned to a full-time role running the AV User Group in December 2017.

Owen became a member of the AV User Group in London in 2004 and was asked to serve as Chairman at the end of 2009. During Owen's time as Chairman he has extended the Groups reach into New York, San Jose (Silicon Valley) and Hong Kong.

UC Today

Rob Scott is owner and publisher of UC Today - Unified Communications, Collaboration & CX Technology News - UCToday.com.

Rob resides in the North of England and has over two decades experience in the industry. As well as publishing news, he spends his spare time attending conferences, judging awards, speaking at events and hosting panel discussions.